fbpx Responsible Conduct of Gambling - Capital Training Institute

Provide Responsible Gambling Services - RSG


Australia has a long and proud history with the gambling industry. There are many different ways to gamble in Australia including sports results, racing, gaming machines, table games, Keno and lotteries, which highlights the value of this career choice. So, what do you need to do to work in this fast-paced, exciting industry? In order to begin work in the gambling industry, the SITHGAM001 Provide Responsible Gambling Services course is essential. Capital Training Institute offer this course Australia-wide in the ACT, NSW, QLD, VIC, WA, SA and TAS. We are one of the few registered providers of the SITHGAM001 Provide Responsible Gambling Services course. This is a national certification that is recognised in all states and territories.


Gambling is defined as the staking of money on uncertain events driven by chance. As such, those facilitating these gambling services need to know best practice around providing responsible gambling services. Problem gambling is a growing problem in Australia and understanding your role in the industry is the first step to becoming a responsible member of the gambling community.

Operational jobs

There are also a number of operational job roles where the SITHGAM201 Provide Responsible Gambling Services course would be helpful. This includes gaming attendants, table game attendants, croupiers and food and beverage attendants. As such, Capital Training Institute focuses on ensuring the course meets the expectations of all students seeking a career in the gambling industry.

Industry standard

On completion of the provide responsible gambling services course, learners will be eligible to be deemed competent to be able to responsibly provide gambling services in a range of environments. With the gambling industry growing, competing this course is the first step to a successful career in the sector.

What you'll Learn

The main objectives of the SITHGAM001 Provide Responsible Gambling Services course includes the following:

  1. Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy or codes of conduct
  2. Communicate with appropriate personnel on gambling-related incidents or situations and compliance with legislation and industry and organisational policy
  3. Provide accurate and appropriate information on problem gambling to customers on request
  4. Follow procedures for self-exclusion and exclusion requests according to legislation, industry and organisational policy and confidentiality and privacy requirements

Dates & Fees

For information on course commencement dates and course fees, contact your relevant state office. For information on VET FEE-HELP qualifications, click here.