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Certificate III in Business Administration course

Course Overview

The Certificate III in Business Administration (BSB30415) qualification applies to a range of administrative roles in varied contexts. Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team.

Learn how to support your co-workers

By learning how to schedule appointments and key supportive duties, you will keep employees in your future business fully informed and satisfied.

Improve your financial literacy

With ledger training and accounts training, gain a strong understanding of advanced money handling and payment processes.

Become proficient in a range of programmes

After this course, you will have practical knowledge of a wide of software for tasks such as database management, presentations and word processing.

Career Outcomes

The Certificate III in Business Administration (BSB30415), qualification applies to a range of administrative roles in varied contexts. Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team.

Career support

You will have the confidence and knowledge to work in a variety of roles such as: Accounts Receivable Clerk, Accounts Payable Clerk, Data Entry Operator, Junior Personal Assistant, Receptionist, and Office Administrator.

Networking Opportunities

Upon successful completion of the Certificate III in Business Administration (BSB30415), you could progress to further study at another institution with advanced standing or gain direct university articulation to one of our partner Universities.

CTI
Community

Course Info

The Certificate III in Business Administration (BSB30415) is designed to meet the needs of a wide range of organisations in different contexts. Graduates will be able to offer technical advice and assistance to managers and perform these tasks with discretion and good judgement.

Course
Duration

44 Weeks
88 workshops (2 workshops a week)
Additional Self Study required

Course
Duration

13 Weeks
13 weekly workshops
Additional Self Study required

Course
Duration

26 Weeks
13 fortnightly workshops
Additional Self Study required

Award

On successful completion a student will be awarded a BSB30415 Certificate III in Business Administration.

Terms &
Conditions

Please refer to the CTI Student Manual 

Additional
Information

What's Included:

Online Forum
Free Wi-Fi
Learner resources

Units of Competency

BSBADM307 Organise schedules

This unit describes the performance outcomes, skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

BSBWRT301 Right simple documents

This unit describes the skills and knowledge required to plan, draft and finalise a basic document. It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

BSBCUS301 Deliver and monitor a service to customers

This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers. Operators may exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over either a short or long term interaction.

BSBWHS201 Contribute to health and safely of self and others

This unit describes the performance outcomes, skills and knowledge required to participate in work health and safety (WHS) processes to protect own health and safety, and that of others.

BSBITU303 Design and produce text documents

This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software. It applies to individuals who possess fundamental skills in computer operations and keyboarding, and basic skills in operation of word processing software. They may work as individuals who provide administrative support within an enterprise, or may be technical/knowledge experts responsible for production of their own word processed documents.

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. This unit applies to workers with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. The unit applies to individuals with a broad knowledge of WHS policies who contribute well-developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. These workers provide supervision and guidance to others and have limited responsibility for the output of other

BSBCMM301 Process customer complaints

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.

BSBPRO301 Recommend products and services

This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services. It applies to individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement and who may provide technical advice and support to a team.

BSBITU302 Create electronic presentations

This unit describes the performance outcomes, skills and knowledge required to design and produce electronic presentations for speakers, for self access and for online access.

BSBITU304 Produce spreadsheets

This unit describes the performance outcomes, skills and knowledge required to develop spreadsheets through the use of spreadsheet software.

BSBITU306 Design and produce business documents

This unit describes the performance outcomes, skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

BSBITU307 Develop keyboarding speed and accuracy

This unit describes the performance outcomes, skills and knowledge required to develop keyboard skills with speed and accuracy using touch typing techniques.

BSBITU309 Produce desktop published documents

This unit describes the performance outcomes, skills and knowledge required to design and produce desktop published documents.

Assessment Methods

This course will typically be assessed through a range of assessments, including:

  1. Candidate profile (prior to entering the Accelerated programs)
  2. Face-to-face workshops and skills demonstration
  3. Face-to-face tutorials and activities (where applicable)
  4. Self-study and knowledge check questions
  5. Activities and observations in the workplace
  6. Project work and portfolios
  7. 3rd Party reports

Entry Requirements

There are no pre-requisites for this qualification, however Capital Training Institute offers this course in multiple learning programs that require a candidate to meet specific criteria. Find out if you are eligible by selecting your preferred learning program below:

  1. Public
  2. Accelerated

Dates & Fees

For information on course commencement dates and course fees, contact your relevant state office. For information on VET FEE-HELP qualifications, click here.

FINANCIAL SUPPORT

Don't let money stop you from furthering your education. You could access a variety of programs to help you study, including state and commonwealth funding schemes, or an educational loan. Click here to find out more >

* Must be an Australian citizen

FAQs

About Capital Training Institute (CTI), Studying at CTI, Financial Assistance & Why enroll in further education

What is a Registered Training Organisation (RTO)?

Registered Training Organisations (RTO) are providers of courses endorsed by the Australian Skills Quality Authority (ASQA). RTO’s are also accredited to assess participants against each course’s criteria and, as a result, the qualifications they issue are nationally recognised.

Capital Training Institute (CTI) is one of Australia's largest and most trusted independently owned Registered Training Organisations (RTO).

What are the advantages of online learning?

The Internet has spurred huge changes in the way we learn. The days of hefty textbooks, endless trips to the library and piles of notes are drawing to a close as online platforms offer

  • Faster and more effective ways of gaining knowledge.
  • More comfortable learning environment
  • Convenience and flexibility
  • Avoid commuting 
Are workshops, lectures and tutorials compulsory?

For all qualifications attendance is mandatory, which includes workshops, lectures and tutorials. If a student has an unexpected, unplanned or unavoidable absence, they must contact CTI as soon as possible to arrange an alternative to any training that may be missed. For more information please refer to our Student Manual at https://issuu.com/ctiaustralia/docs/student_manual_2015_lq/1?e=10413670/15279501

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