Are you a natural born leader who has the mettle to manage a team? Develop your skills with a Diploma of Leadership and Management.

Diploma of leadership and management

Course Overview

A good manager needs both a strong understanding of leadership theory and the practical skills to empower their employees. Our course will take you through the foundations of great leadership practice to prepare you for exciting future roles.

Increase your EQ

Learn how to best interact with people from all walks of life, including your co-workers and your clients, to reach desired outcomes.

Get the most out of your workforce

​With knowledge of how to find the most effective processes and encourage performance, you can empower your workers to get more out of the day.

Become a key player on projects

The Diploma of Leadership and Management (BSB51915) will see you evaluating risk, managing operational tasks and carrying out big plans, giving you the ability to make important decisions autonomously.

Career Outcomes

At the end of this course, you will be able to apply effective solutions to any problem that comes your way. You will also have the communication skills needed to support teams to meet objectives.

Career support

Graduates will be prepared to move into a range of managerial or leadership roles across almost all organisations. The diploma also grants a path into further study to refine these skills in the future.

Networking Opportunities

Upon successful completion of the Diploma of Leadership and Management (BSB51915), you could progress to further study at another institution with advanced standing or gain direct university articulation to one of our partner Universities.


Join the Capital Training Institute Community, a network that spans across Australia. Gain access to employment and business opportunities, career support and events.

Course Info

The Diploma of Leadership and Management (BSB51915) qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.


44 Weeks
44 workshops
Additional Self Study required


24 Weeks
12 workshops (one every 2 weeks)
Additional Self Study required


36 Weeks
12 workshops (one workshop every 3 weeks)
Additional Self Study required


On successful completion a student will receive a BSB51915 Diploma of Leadership and Management

Terms &

Please refer to the CTI Student Manual 


What's Included:
Online Forum
Free Wi-Fi
Learner Resources

Units of Competency

BSBLDR501 Develop and use emotional intelligence

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes. It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

BSBMGT517 Manage operational plan

This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan. This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.

BSBWOR501 Manage personal work priorities and professional development

This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks. It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.

BSBLDR502 Lead and manage effective workplace relationships

This unit describes the skills and knowledge required to lead and manage effective workplace relationships. It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity. At this level work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

BSBWOR502 Lead and manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

BSBCUS501 Manage quality customer service

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

BSBPMG522 Undertake project work

This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.

BSBMGT502 Manage people performance

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement. The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

BSBRSK501 Manage risk

This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

BSBMGT516 Facilitate continuous improvement

BSBMGT520 Plan and manage the flexible workforce

This unit defines the skills and knowledge required to plan and manage the flexible workforce. It covers planning, recruitment and support for people in a range of work arrangements such as full and part time employees, casual labour, contractors, fixed term, virtual teams, distributed teams, offsite/home workers and volunteers. It applies to leaders and managers who are responsible establishing and managing flexible workforce arrangements in any industry or community context.

BSBADM502 Manage meetings

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

Assessment Methods

This course will typically be assessed through a range of assessments, including:

  1. Candidate profile (prior to entering the Accelerated programs)
  2. Face-to-face workshops and skills demonstration
  3. Face-to-face tutorials and activities (where applicable)
  4. Self-study and knowledge check questions
  5. Activities and observations in the workplace
  6. Project work and portfolios
  7. 3rd Party reports

Entry Requirements

There are no pre-requisites for this qualification, however Capital Training Institute offers this course in multiple learning programs that require a candidate to meet specific criteria. Find out if you are eligible by selecting your preferred learning program below:

  1. Public
  2. Accelerated
  3. Accelerated Part-Time

Dates & Fees

For information on course commencement dates and course fees, contact your relevant state office. For information on VET FEE-HELP qualifications, click here.


Don't let money stop you from furthering your education. You could access a variety of programs to help you study, including state and commonwealth funding schemes, or an educational loan. Click here to find out more >

* Must be an Australian citizen


About Capital Training Institute (CTI), Studying at CTI, Financial Assistance & Why enroll in further education

What is a Registered Training Organisation (RTO)?

Registered Training Organisations (RTO) are providers of courses endorsed by the Australian Skills Quality Authority (ASQA). RTO’s are also accredited to assess participants against each course’s criteria and, as a result, the qualifications they issue are nationally recognised.

Capital Training Institute (CTI) is one of Australia's largest and most trusted independently owned Registered Training Organisations (RTO).

What are the advantages of online learning?

The Internet has spurred huge changes in the way we learn. The days of hefty textbooks, endless trips to the library and piles of notes are drawing to a close as online platforms offer

  • Faster and more effective ways of gaining knowledge.
  • More comfortable learning environment
  • Convenience and flexibility
  • Avoid commuting 
Are workshops, lectures and tutorials compulsory?

For all qualifications attendance is mandatory, which includes workshops, lectures and tutorials. If a student has an unexpected, unplanned or unavoidable absence, they must contact CTI as soon as possible to arrange an alternative to any training that may be missed. For more information please refer to our Student Manual at https://issuu.com/ctiaustralia/docs/student_manual_2015_lq/1?e=10413670/15279501

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